Terms of sale

Payment, shipping and returns

Terms of sale
-70%
DISCOUNTS of up to 70% off list prices
Delivery across the whole of Europe
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The order will be confirmed after the payment of a deposit of 30% by bank transfer. The payment of the total balance may be made by bank transfer a few days before delivery. You can also pay via PayPal.
Ceramiche Dordini delivers quickly, through specialized couriers, across the whole of Europe. The material travels insured. The customer will be notified by telephone by the shipping company for agreements, at least half a day before the arrival of the supply on site.
In the rare event that, on delivery, defects or breakages greater than 5%, in accordance with the law, are found, the customer must immediately notify us by e-mail, supporting everything with photographic documentation (and already reporting the presence of breakages in the transport document). With the necessary technical time, Ceramiche Dordini will replace the materials damaged by an express courier. To activate this guarantee on any breakage exceeding 5%, even after the courier has left, it is essential and therefore recommended, at the time of receipt of the packaged goods (and, therefore, in most cases, not immediately controllable) sign the transport document, always writing on the same - near your signature - the text "Subject to control".
The buyer has the right to withdraw from the contract, even without giving reasons, within 14 days, starting from:

- the day on which the buyer or a third party designated by him, other than the carrier, acquires physical possession of the goods;

- in case of the purchase of different goods which are part of a single order and delivered separately, from the day on which the buyer or a specially designated third party, other than the carrier, acquires physical possession of the last good;

- in case of a contract for the delivery of a supply consisting of different lots or pieces, from the day on which the buyer or a specially designated third party, other than the carrier, acquires physical possession of the last lot or piece.

In order to exercise effectively the right to withdraw, the buyer must inform the seller of his decision to withdraw from the contract through an explicit declaration, to be sent by post, fax or e-mail. The right to withdraw is exercised effectively if the communication has been sent before the expiry of the period and has actually been received by the seller. When the right to withdraw from the contract is exercised, the buyer will be reimbursed for all payments made to Ceramiche Dordini s.r.l., including delivery costs, no later than 14 days from the day on which the buyer has actually returned the supply at his expense. The refund will be made using the same type of payment used by the buyer for the initial transaction, unless differently agreed. The buyer will have to handle the cost of returning the goods. The buyer must return the supply in the same state in which it was delivered and, in the event of breakage - of materials and packaging - the damage will be quantified and deducted from the amount to be returned to the buyer.